Error message "Unable to Communicate with the Scanner"

[BillH80]

I run wireless test and all is fine, I can print and copy.  However everyday I have to turn the printer off and on to get it to print.  When I used the printer it scanned just fine.  Now I get the rrror message  "Unable to Communicate with the Scanner"

[The_Fossette]

@BillH80,

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are facing issues scanning and getting an error.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2ES2gqr

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[BillH80]

Thanks for the reply.  I went through the steps in the article and when I re-loaded the drivers everything worked fine.  I am using a Surface Pro 4 that is mobile.  When I leave the premises with it and it re-connects when I come back it does not work properly.  I have to turn the printer off and back on for the printer to work.  As of now the scanner also works.  Sometimes it does and some times not.  It's a pain to turn the printer off and on, any other ideas?

Thanks,

[ln_amor]

I got the same issue and I changed the Resolution to 300 ppi (I wanna use 600 ppi as default) then the problem has been solved. Please try and update if you can.

My printer: HP ColorLaserJet MFP M178-M181

OS: Windows 8.1

[Justworkpls]

Thanks, but I use a Mac so that link was useless.