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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-06-2019 11:34 AM

HP Recommended
Product: Officejet 7612 wide format
Operating System: iOS 12 - 12.0.1

Unable to scan , copy or send a fax , the error appears while scanning sizes above A4 other wise the scanning of the A4 goes very fast . Please let me know if ther is a quick fix to the error . Thanks Cherry 

1 REPLY 1

‎05-07-2019 02:20 PM

HP Recommended

@AndrewCC, Welcome to HP Support Community!

 

As per the printer specifications, the scan size supported is as follows:

  • Maximum scan size from glass: 297 x 432 mm (11.7 x 17.0 inches)

  • Maximum scan size from ADF: 216 x 356 mm (8.5 x 14.0 inches)

Refer to this link for more details.

 

Also, help me with the error message that appears while scanning which will help us isolate the issue.

 

Keep me posted.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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