Extraneous Black Lines

[MLL_HP]

After getting a paper jam using the automatic document feeder, I am getting extraneous black vertical lines every time I

use the automatic feeder.  If I place the original on the glass, there are no lines.  I have tried unplugging, it didn't help.

[MKazi · Accepted solution]

@MLL_HP

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP OfficeJet 5740 e-All-in-One Printer and there was a paper jam. Since then there are extraneous black vertical lines when you try to print using the ADF (Automated Document Feeder). Copying from the scanner glass bed is fine. I appreciate the steps you have performed and have certainly done a good job.

I would like to know the following information to assist you better:

• Do you hear loud noise from the ADF.
• How if the print quality from the printer?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

• Dust or paper residue on the rollers or separator pad inside the automatic document feeder (ADF) can result in copy quality issues. Open the ADF, and then clean the ADF rollers and separator pad.The location of the ADF rollers might be different depending on your printer, but the following steps still apply.

• Gather the following materials:

  • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

  • Distilled, filtered, or bottled water (tap water might damage the printer)

• Remove the original document from the ADF.

• Turn off the printer.

• Disconnect the power cord from the rear of the printer.

• Open the ADF cover.

• Find the paper pick rollers and the separator pad inside the ADF.

Figure : Example of the paper pick rollers and separator pad in a LaserJet printer

Figure : Example of the paper pick rollers and separator pad in a OfficeJet printer

• Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.

• Use the damp cloth to wipe any residue off the paper pick rollers and the separator pad.

• Leave the ADF cover open for two minutes to allow the paper pick rollers and separator pad to dry.

• Close the ADF cover.

• Reload the original document print side up in the document feeder tray. Gently slide the document into the printer as far as it can go.

• Slide in the paper width guides until they are snug against the paper.

  Do not push the paper width guides in so far that they bend the paper.

• Reconnect the power cord to the rear of the printer.

• Turn on the printer, and then try to copy.

• If the issue persists, continue to the next step.

I sincerely hope this fixes the issue. Keep me posted. All the best! 🙂

[MLL_HP]

I just wanted to add that when I cleaned the rollers, I found a "rubber band" out of place, and when I put it back the copy was excellent!  Thank you again.

[meme7]

When you cleaned the rollers, did you take them out?  I tried to clean every part visable with a soft cloth, but the black lines are still there.