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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-21-2021 12:13 PM

HP Recommended
Product: F2400
Operating System: Microsoft Windows 10 (32-bit)

Just got a new laptop running Windows 10 Pro as per my old one.

Laptop recognises the printer but not the scanner.

Running Print and Scan doctor tells me I need the 

"Full software solution" for this printer, download doesn't seem to be available, can I copy it from my old laptop??

Any other solutions (without buying anymore new kit) as it's working very well with my old laptop.

Thanks in advance

Steve

Category:
3 REPLIES 3

‎09-24-2021 12:25 PM

HP Recommended

@ScubaSteve63

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that your HP Deskjet printer not scanning.
Let's try these steps to resolve the issue: install printer drivers using Using the Windows Built-in Print Driver: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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‎09-29-2021 05:05 AM

HP Recommended
Hi Echo,
 
Thank you for replying.
 
I replied to your email also.
 
Unfortunately your suggestion didn't get me any further forward, but I get a different message as below.
ScubaSteve638_0-1632913264097.png
Also below is my previous message, in case this helps to identify the problem.
Need full software solution for F2400

No download from HP available, however HP print and Scan doctor says I need it??

http://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-f2400-all-in-one-series/3811093...
 
Looking forward to your further advice.

 

 

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‎09-30-2021 02:12 PM - edited ‎09-30-2021 02:37 PM

HP Recommended

@ScubaSteve63

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue.

I would request you to contact our Phone Support and our Support Engineers should be able to Remote into your computer and sort this out.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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