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    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 11

I have a new pc with win 11. I installed my hp 4580 deskjet printer. It prints and copies ok but no scan function. Have run hp smart but fails with error in device manager. Tried updating win updates no success. Uninstall and reinstalled but same issue. Help please.

1 REPLY 1
HP Recommended

Scanning is not supported in W11 for old printer models.




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