FW update causes scan to folder fail

[seve_g]

Following fw upgrade to WMP1CN2105AR scan to folder fails with err msg "document feeder was unable to pick up the original"
Notes -

1. doc feeds the as expected

2. network folder configuration test returns OK

3. doc copy works OK

4. scan to USB works OK 

5. scan to folder worked before fw update

[Kuroi_Kenshi]

Hi @seve_g,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

Meanwhile, you can refer to the following link to resolve the issue: 

https://support.hp.com/us-en/document/ish_2281796-2060609-16

We're looking forward to helping you get back up and running! 

Best regards,

Kuroi_Kenshi

[seve_g]

[Kuroi_Kenshi · Accepted solution]

Hi @seve_g,

Thanks for confirming your printer model.

Let's try a few more steps to resolve this.

Delete the existing folder path in the Embedded Web Server (EWS) and create it again. Firmware updates sometimes reset or alter how folder permissions are handled.

Now, ensure the shared folder has full read/write permissions for the user account the printer is using.

Update printer drivers 

Install the latest drivers for the OfficeJet Pro 8720 from HP’s support site to ensure compatibility with the new firmware.

Run HP Print and Scan Doctor 

This tool can detect and fix scan configuration issues caused by firmware changes.

I hope this helps

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi