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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-03-2020 12:24 PM

HP Recommended
Product: Envy4500
Operating System: macOS 10.15 Catalina

Using an HP Envy 4500 with a MacBook Air linked by wifi.  Mac has latest version OS is Catalina 10.15.7 installed.

Printing is not a problem.  When I try to scan, however, this message appears: "Failed to open a connection to the device (-21345)".   I have scanned before with this printer, so this is a recent problem.  I don't know what the code means, and I know I have a connection because I can print documents.  I have tried using HP Easy Scan also, but get the same error.

Category:
1 person had the same question
1 REPLY 1

‎11-08-2020 11:51 AM

HP Recommended

@jackwild12

 

I reviewed your post and I understand that you are unable to scan and getting an error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Do you turn on the printer before starting the scan?

 

Meanwhile, I recommend you update the printer firmware following the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c02919168

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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