Fax Header always display 00-Jan-00 00:00AM

[Dim15]

I sent a fax recently, and the transmittal sheet that printed at the end had my name & phone number, but the date & time the fax was sent read as: 'Jan-00-00 00:00AM'.  I have already set the date & time in my printer settings, and it is current.  So, I'm wondering why the fax doesn't recognize it.  Or, do I have to set up the date & time for the fax separately?  I quickly pressed through all the fax menu buttons, and I didn't see an option where to do just that. 

I have checked the paper manual and couldn't find anything regarding my issue. I also checked for updates.  I went through the fax 'setup' process, and the only things it lets me change are the 'Name' and the 'Phone Number' on the header.  It won't let me type in the current day or time

Could this be a software issue with my particular Model? (HP Officejet 4640).

[Kumar0307]

@Dim15, Welcome to the HP Support Community!

Make sure the Date and Time settings on the printer is correct:

• On the front panel of the printer, arrow down to and select Settings. In the Settings menu, look for and choose Preferences, then you will see Date and Time.
• Arrow down to enter the appropriate hour, minute and AM/PM, press OK after entering each field.
• Once you have completed the time, press OK to return back to the Date and Time screen, then press the home button.

1. From the Home screen, touch the Setup button.

2. Touch the Fax Setup menu.

3. Touch the Basic Setup menu.

4. Scroll to and touch the Time/Date button.

5. Select the 12-hour clock or 24-hour clock.

6. Use the keypad to enter the current time, and then touch the OK button. NOTE: Touch the 123 button to open a keypad that contains special characters, if needed.

7. Select the date format.

8. Use the keypad to enter the current date, and then touch the OK button.

9. Touch the Fax Header menu. ENWW Set up to send and receive faxes 71

10. Use the keypad to enter the fax number, and then touch the OK button. NOTE: The maximum number of characters for the fax number is 20.

11. Use the keypad to enter the company name or header, and then touch the OK button.

To set or change the fax header

1. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and then press OK.

2. Select Settings, and then select Fax Header.

3. Enter your personal or company name and fax number, and then select Done.

Hope this helps! Keep me posted. 

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