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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-24-2024 02:37 PM

HP Recommended
Product: MFP M428fdw

Several days ago (Sept 2024) the client printer stopped sending/receiving faxes. In the printers web console the error comes up " An internal communication failure has occurred in the Fax Module..."  It also drops error codes in the log files tagged as 44.34.10 -  Fax DSP not detected and 44.92.10 Fax Communication Error. Obviously the printer is out of warranty and I have checked and the firmware is up to date. Any care to take a guess?

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‎09-24-2024 10:12 PM

HP Recommended

The obvious is a bad fax module. Before replacing you could try performing a factory reset but in most cases it is the module that has been damaged. Pretty easy to change, it is connected to the main board by a single FFC.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎09-24-2024 10:12 PM

HP Recommended

The obvious is a bad fax module. Before replacing you could try performing a factory reset but in most cases it is the module that has been damaged. Pretty easy to change, it is connected to the main board by a single FFC.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-25-2024 08:29 AM

HP Recommended

Ah, so this is a replaceable piece of hardware and not a software (Firmware) module. I'm too used to software modules attached to databases to realize this. I'll have a look at the availability of this module. Thanks

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