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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Fax Module Issue

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09-24-2024 02:37 PM
Several days ago (Sept 2024) the client printer stopped sending/receiving faxes. In the printers web console the error comes up " An internal communication failure has occurred in the Fax Module..." It also drops error codes in the log files tagged as 44.34.10 - Fax DSP not detected and 44.92.10 Fax Communication Error. Obviously the printer is out of warranty and I have checked and the firmware is up to date. Any care to take a guess?
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Accepted Solutions
09-24-2024 10:12 PM
The obvious is a bad fax module. Before replacing you could try performing a factory reset but in most cases it is the module that has been damaged. Pretty easy to change, it is connected to the main board by a single FFC.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
09-24-2024 10:12 PM
The obvious is a bad fax module. Before replacing you could try performing a factory reset but in most cases it is the module that has been damaged. Pretty easy to change, it is connected to the main board by a single FFC.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
09-25-2024 08:29 AM
Ah, so this is a replaceable piece of hardware and not a software (Firmware) module. I'm too used to software modules attached to databases to realize this. I'll have a look at the availability of this module. Thanks