Fax Power Failure

[mhaenel120]

The activity log for the fax shows "power failure" when sending a fax.  Help!  This is a brand new machine. Thanks!

[Riddle_Decipher]

@mhaenel120 Check the fax number, connection setup, and settings when faxes do not send.

NOTE: 

For testing purposes, you can send a fax to the HP Fax Test Service at 1-888-HPFaxme (1-888-473-2963). This free service sends a return fax within 5 to 7 minutes when the fax is working properly. Your fax number must match the number you entered in the fax header to receive the return fax.

Step 1: Print a fax test report

To begin troubleshooting, print a fax test report to identify any issues with the printer, phone line connection, or fax settings. On the printer control panel, locate Run Fax Test or Fax Test Report in the Fax or Setup menus.

Review the report for any tests that failed and follow any instructions provided. If the issue is not resolved, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m227-series/9365384/document/ish_2506959-23...

(By the end of this article all the issues should be resolved)

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[mhaenel120]

Thanks!  We'll give all this a try.

[Riddle_Decipher]

@mhaenel120 Alright, let us know how that pans out,

Good luck!

[SofiaML]

Hello,

HP printers and fax machines - Resolve fax problems

Regards,

SofiaML