Fax cancels

[dfort]

I can fax a physical document but when I try to fax a File, the fax cancels after spooling. How do I correct this issue? 

[praveenbv]

Hi@dfort, Welcome to the HP Support Community!

I see that you are experiencing issues receiving faxes, but you can send faxes. I will certainly do my best to help you. 

  

Check these settings on the printer: 

  

Confirm the fax number: 

Go to setup, fax setup, advanced setup, confirm fax #. 

  

Turn off error correction: 

Go to setup, service, fax service, error correction, and turn it off. 

  

Set the fax speed to the medium: 

Go to setup, fax setup, advanced setup, fax speed, and select medium. 

  

Turn off the private receive: 

Go to setup, fax setup, advanced setup, private receive. Turn it off. 

  

Test the fax. 

  

If the issue persists, try the steps in this document to see if it will resolve this issue. 

HP Printers and Fax Machines - Resolving Fax Problems 

  

Update the printer firmware 

Download available firmware updates from the HP website 

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware 

  

Please provide in detail the results if you are still having issues. 

  

What were the results of the fax test? 

What type of connection do you have? (Analogue, DSL, Cable Modem) 

Are you using the 2 wire phone cable? 

Do you have a distinctive ring set up on the line? 

Is there any voice mail set up? 

Do you have an answering machine? (Where is it connected to?) 

Where is the fax cable connected to? (modem, wall jack) 

Is there a phone also connected to the printer? 

  

Keep me posted.  

  

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