Fax continues to print error messages

[AMMiller1212]

My all in one Fax/Printer, an HP Officejet Pro 8600 N911a, keep printing fax error messages. I am not sure why or how to stop it.  The fax print out reads as follows.

NOTE: Blocked Calls are not displayed on this report.

For more informaiton, see Junk Fax Report and the Caller ID Report.

Last Transaction

Date      Time      Type                           Station ID                            Duration                         Pages          Results

                                                                     Caller ID                               Digital Fax

-------------------------------------------------------------------------------------------------

Feb 17   12:14PM  Received              321***7002                         0:41                                    0                   No Fax

                                                                                                                         N/A

It must have printed this similar message 40 times in the past two weeks.

I have gone through all of the different menus on the machine it's self and can not find what is going on or how to address it.   

I use my fax to send faxes mainly once or twice a month,  rarley receive faxes, but would like to be able to.

Any help is much appreciated. Thanks again.

AMMIller1212

[Rainbow23 · Accepted solution]

@AMMiller1212,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with your HP Officejet Pro 8600 e-All-in-One Printer - N911a wherein it keeps printing fax error report and you are unable to cancel it.

This issue could occur if the automatic fax error report option is turned on.

Let's go through a few steps to resolve this issue.

And here's the step by step guide listed below: 

1. Touch (right arrow), and then touch Setup.

2. Touch Fax Setup, and then touch Fax Reports.

3. Touch Fax Error Report.

4. Touch to select one of the following: 

• On (Send and Receive) Prints whenever a fax error occurs.
• Off Does not print any fax error reports.
• On (Fax Send) Prints whenever a transmission error occurs. This is the default setting.
• On (Fax Receive) Prints whenever a receiving error occurs.

You may also check page no. 83 from the user guide at the link: http://h10032.www1.hp.com/ctg/Manual/c03026243

Let me know how this works.
 

You have a good day ahead.