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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-24-2016 10:32 AM

HP Recommended
Product: HP Laser JetPro MFP127fw

PLease help - I keep receiving the same fax over and over.  I have unplugged the computer and the fax line...for more than two hours and as soon as I power back up the same fax keeps coming.  I am also unable to print anything else.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-25-2016 08:19 AM

HP Recommended

@Strawhataxa, welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you keep receiving the same fax over and over again from your HP LaserJet Pro MFP M127fw.

 

Don't worry as I have a few steps that should help fix this issue.

 

Please follow the steps to restore the printer to its factory defaults.

 

And here's the step by step guide for you:

 

Restore the factory-set defaults:

 

Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory.

 

LCD control panel: 

 

1. From the product control panel, press the Setup button.

2. Open the Service menu.

3. Select the Restore Defaults option, and then touch the OK button. The product automatically restarts.

 

Touchscreen control panel:

 

1. From the Home screen on the product control panel, touch the Setup button.

2. Touch the Service menu.

3. Select the Restore Defaults option, and then touch the OK button. The product automatically restarts.

 

Let me know how that works.
 

I hope you have a good day ahead.
 

Rainbow23 - HP Support.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-25-2016 08:19 AM

HP Recommended

@Strawhataxa, welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you keep receiving the same fax over and over again from your HP LaserJet Pro MFP M127fw.

 

Don't worry as I have a few steps that should help fix this issue.

 

Please follow the steps to restore the printer to its factory defaults.

 

And here's the step by step guide for you:

 

Restore the factory-set defaults:

 

Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory.

 

LCD control panel: 

 

1. From the product control panel, press the Setup button.

2. Open the Service menu.

3. Select the Restore Defaults option, and then touch the OK button. The product automatically restarts.

 

Touchscreen control panel:

 

1. From the Home screen on the product control panel, touch the Setup button.

2. Touch the Service menu.

3. Select the Restore Defaults option, and then touch the OK button. The product automatically restarts.

 

Let me know how that works.
 

I hope you have a good day ahead.
 

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎12-25-2016 08:49 AM

HP Recommended

Thank you Thank you!  Its a very merry Christmas!!!

Was this reply helpful? Yes No

‎12-25-2016 09:32 AM

HP Recommended

@Strawhataxa, you are welcome.

 

I am happy to know that the issue has resolved.

 

I also appreciate your time and patience in following the steps which resolved the issue.

 

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

 

You have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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