Fax does not answer

[marty0015]

I have the fax set to answer on the first ring. It does not answer at all. I tried to use a different electrical socket (direct in the wall). That did not help. I tried a conditioner for the power line. That did not help. I tried using the FAX/Tel setting. That did not help. My former fax machines and MFPs (Brother brand) had absolutely no problem with the fax.

What is wrong with the fax in my HP MFP? Thank you

Marty

[MKazi · Accepted solution]

@marty0015

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP LaserJet Pro 200 color MFP M276 series printer. I read that the fax set to answer on the first ring and it does not answer it at all. I appreciate the steps you have performed and have certainly done a good job.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Please test the fax using the HP Fax Test Service.

Also, please review the steps mentioned in this HP document to fix fax related issues. The steps mentioned should work for unable to receive faxes. 

Hope this information helps. Let me know this pans out. Good luck! 🙂

[marty0015]

Thank you for your help.