Fax failed the "line noise test"

[yeesh]

I'm unable to fax in or out- always get a busy signal. Ran fax test and all passed except line noise. Line works fine in the phone but not when plugged into fax. Test report recommended a dsl line filter which I installed to no avail. Anyone else have this issue ? Appreciate any advise on this.

[Rainbow23]

Hi @yeesh,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP OfficeJet Pro 6978 All-in-One Printer wherein you are unable to send or receive the fax over the DSL line.

This issue could occur if the fax setup for the ADSL line is not correct.

Let's go through a few steps that may help to fix this issue.

And here are a few steps listed below:

1. Connect your ADSL microfilter to the telephone wall socket.

2. Connect the fax cable supplied with your printer to the outlet labeled 1-LINE (or LINE) at the back (or on one side) of the printer.

3. Insert the other end of the fax cable into the analog outlet on the ADSL microfilter.

4. Connect the PC to the ADSL modem according to their respective manuals. The ADSL modem can be external or internal to the computer; if in doubt, check the specifications of your computer.

5. Insert the ADSL cable into the ADSL outlet on the ADSL microfilter according to the guidelines of the ADSL manufacturer.

You may check the link: How to connect your HP Fax Device to an ISDN, ADSL, PBX, or VoIP line

Let me know how this works.
 

You have a good day ahead.
 

[yeesh]

I will try that. Thanks for the advise.

[Dvortex]

Hello, @yeesh

Thanks for the update!

Let us know if you need any further assistance 🙂

Good luck 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[yeesh]

Still get busy signal with all fax recipients. No problem on their ends as it works from the UPS Store. Put dsl filter at wall outlet, plugged other end into fax. Not sure what yourreference to PC is; my laptop works off the wireless.
I have Verizon FIOS for phone, internet, and TV. I use same line for fax and phone- just disconnect from phone and plug into fax when I need to fax something. Always worked with my old 3 in one printer.

[Dvortex]

Hello, @yeesh

Did you check with Verizon? Please contact them and check if there is any issue with the line.

There will be able to run a fax line test and would be able to tell you if there are any issues. 

Thanks, I look forward to hearing back from you!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[yeesh]

I will call them on that. I did call earlier to ask what kind if signal FIOS is (DSL, etc). They said fiber-optic. I don't know any of the technology but only that the printer fax I had worked on the same line. Finally, do I need to do some kind of setup for the fax (CD disc) like I did when I set up the printer? The printer works fine wirelessly from my phone and laptop. Tnx

[Dvortex]

Hello, @yeesh

No, you do not need any setup software for the fax feature. It's completely hardware setup. 

Also, while using the FIOS connection, you simply need to use a DSL filter to connect the fax line to the fax machine. Check the links below for more details:

1) http://hp.care/2tDmRpf

2) http://vz.to/2v15W3s 

Hope that helps!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[yeesh]

Checked out the links. First one walked me thru "advanced setup" which my machine does not have. Second, no useful info either. Put the filter in as instructed; ensured line is 2 wire only- no luck. Guess I'll call Verizon and see what it takes to go analog. Thank you.

[A4Apollo]

Hi @yeesh, I am the Mr.Robot. It looks like you were interacting with @Dvortex, but he is out of the office today, so I'll take over from here.

I appreciate your efforts for trying out the steps.

As you mentioned the issue still persists after trying out the steps. Try few steps recommended below.

The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.

Retry the fax reception when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Refer this article to know error codes Interpreting fax.

Disconnect all phone lines from the back of the All-in-One and follow the steps below:
Disconnect the power cord from the wall outlet and the back of the All-in-One and reconnect after one minute.
Run the fax diagnostic test again. If the fax hardware test fails with no phone lines connected, there may be a problem with hardware in the unit.
Service the product.

Also, try contacting Verizon for further assistance.

If the issue still persists after trying out the steps,

Please contact HP support for service options.

Link to contact HP.

Hope to hear from you soon!

Take Care! 🙂