Fax feature has been disabled?

[Ced3forme]

Trying to set up the fax feature on my moms 5255, and it says fax has been disabled. There is no fax button on the control panel either.

I jave set up a few copy fax machines. Not sure what the hang up is.

We set it up as home use. Would setting it up as home office add the fax feature?

Tried factory default. Installed smart app. Installed full software. In multiple combinations.as in either, and or both softwares. 

Still no fax option.

I could use some help please, and thank you.

[Elohi_NR]

Hi @Ced3forme,

Welcome to the HP Support Community. 

understand you would like to know how to enable the fax again on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Update the printer firmware and check if it helps.

Update the printer firmware using this link. Click Here

Try restoring the fax settings and re-setup the fax settings again on your printer.

• Touch the Setup Menu on the printer control panel
  Touch Fax Setup
  Scroll down and touch Advance Fax Setup
  Select Restore Defaults from the list.
   

Also, try running a fax test on your printer.

• Send a one-page black and white text fax to 1-888-HPFaxme (1-888-473-2963). When the service receives your fax, a return confirmation fax is sent within five minutes. This verifies that you can both send and receive a fax.
• Read the following guidelines and tips if the test fax fails to send or the confirmation fax is not received.
• Add your fax number in the fax header: The service uses the header number to send the confirmation fax. Make sure your full 10-digit fax number is in the header, and that it matches the number of the phone line connected to the fax.
• Remove conflicting phone line services: Services such as voice mail, call waiting, anonymous call rejection, privacy manager, and caller ID can interfere with incoming faxes. Pressing *82 before dialing the HP Fax Test Service number unblocks the Caller ID blocking feature in most areas. Contact your telephone company if any of these services are interrupting fax communication.
• Run a fax test: Print a fax test report to identify any issues with the printer, phone line connection, or fax settings. On the printer control panel, locate Run Fax Test or Fax Test Report in the Fax or Setup menus. Review the report for any tests that failed and follow any instructions provided.

Refer to this article to further troubleshoot fax issues with your printer. Click Here

Hope this answers your query!

Hope this helps! Keep me posted for further assistance.

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