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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-22-2023 02:40 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283cdw
Operating System: iOS

Fax difficulty: "Fax hardware is either missing or not seated".

How to correct this after attempting the normal fixes (replugging in the line, etc)

Category:
4 people had the same question
2 REPLIES 2

‎05-22-2023 03:11 PM

HP Recommended

To resolve the "Fax hardware is either missing or not seated" error on your HP Color LaserJet Pro MFP M283cdw printer when using it with an iOS device, you can try the following steps:

  1. Check hardware connections.
  2. Restart the printer.
  3. Update printer firmware.
  4. Reset the printer settings.
  5. Update iOS software.
  6. Verify compatibility with faxing from iOS.
  7. Contact HP support for further assistance.

 

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‎05-22-2023 04:35 PM

HP Recommended

I have done all you recommended.  The wireless report is all pass.  My firmware is up to date.  My OS system is up to date.  I have unplugged and plugged in the copier.  Same error message.

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