Fax has missing dialing pad

[wheeler81]

Officejet pro 9025e, is set to 2.4mhz the same as printer but will not bring up the dial pad

[Nal_NR]

Hi @wheeler81 

Welcome to the HP Support Community. 

I'd like to help!

Kindly send a picture of the screen you are referring to for better assistance.

Make sure the fax cable is connected to the printer and has a dial tone. It should be connected to the Line-1 port on the printer.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

On the printer, go to Setup > Tools/printer maintenance > Update the printer

Click here to know different methods of updating the printer firmware.

To know how to fax, refer to this document User Guide for this model printer page 134

Hope this helps! Keep me posted for further assistance.
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