Fax issue with new Hp App

[feedrate]

After downloading the replacement app for HP Smart, I can no longer send Fax's. The scan works except when after scan and you click continue to fax it just gets into a continuous loop of LOADING until you exit out and stop it. What is going on with this?

[Rita_R2]

Hi, @feedrate, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here is the link which will help to resolve the issue: 

How to fix issues installing the HP app for Windows computers | HP printers | HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support