Fax not sending or receiving. Getting error 345

[NazA1011]

Hp Office jet Pro 8025e not sending or receiving faxes. I am getting error code 345 when I try to send Hp a test fax

[Dragon-Fur]

@NazA1011 

Welcome to the HP User Community.

What is the error?

Reference document:

Fax error codes and messages for HP printers and fax machines

344, 345, 346, 347, 348, 349 ECM, 350 ECM, 351 ECM, 352 ECM, 353 ECM, 354, 355: Multiple causes:

• Check for poor line conditions. Older phone lines, static on the line, power brownouts, or other power-related problems can cause communication failures. Call the telephone provider if line conditions fail to improve.

• Stop key was pressed on the receiving fax machine before the fax completed. Contact the person receiving the fax to see if they are cancelling the transmission. If not, send the fax again but at a slower transmission speed.

• A noise from call waiting service disrupted the call. Disable Error Correction Mode (ECM) if necessary.

Poor Line condition

Voice transmission is very tolerant of a "noisy" line.

Data transmissions are not tolerant of noise on the line.

Suggestion

If all other options fail to improve,

If you have another land line in the home / office, move the printer and try that phone line connection.

Solutions...

Open and Read

User Guide

Chapter 8 - Fax - Starting on Page 73

For example,

Fax speed - Pages 89-90

The printer is having problems sending and receiving faxes - starting on Page 155

Send a fax in Error Correction Mode - Pages 77-78

References / Resources

Category Troubleshooting > Topic Fax

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP OfficeJet Pro 8025e All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"