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HP Recommended
HP Color Laser Jet MFP M277dw
macOS 10.15 Catalina

As I don't need a lot of faxes I haven't used the function in a while and my Mac OS was updated to 10.15.5

Now I noticed that the fax function has disappeared from the printer menu.

When I try to install a new fax all I can see in the Bonjour Multifunction version of the printer

Screenshot 2020-06-30 10.37.29.png

No designated Fax version as it used to be (Fax function is set up in the printer btw).

The only option I found was to install a second version of this printer and choose the software with "fax" in the name.

Screenshot 2020-06-30 10.39.57.png

Then I have a Fax to choose from in the Preference Pane for Printers & Scanners. Success I thought. 

Unfortunately choosing this option for print will allow me to enter Fax data like phone number and cover letter but the printer will actually not send the fax but instead prints a bunch of pages with random letters.

 

Anybody with a solution? Is there a new driver form HP coming?

 

Thanks

Bernd

1 REPLY 1
HP Recommended

@BinBerlin, Welcome to the HP Support Community!

 

Kindly click here to download the HP Easy Start app from the HP Support site in order to install the full-feature software on your MAC.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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