Fax with the optical fiber

[andreagiossano]

Hi everyone, i'm andrea, nice we meet you!

I have one question about printer multifuction officejet 6500 a-f.

I change my house connection from ADSL to optical fiber, but I see that the fax don't work and on him appear "telephone line busy".

I think that this error is shown because the phone line is now busy by VOIP connection, but for me is important to use again a fax.

Can we help me please?

Thank you very much

Reguards

Andrea

[MKazi · Accepted solution]

@andreagiossano

Hi Andrea,

welcome to the HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Officejet 6500 series printer and after changing the connection from ADSL to an optical fiber, the fax does not work and a message appears saying that the fax line is busy. 

I would like to mention that the fax service does not work through the optical fiber medium. The HP fax products are designed to work with ordinary analog phone services or ADSL lines.

Hope this answers your question. Please feel free to keep me posted for any questions. Cheers! 🙂

[andreagiossano]

Thnak you very much. The answer in very clear.

But I've an other question: if i link the fax cable behind the router, near the VOIP plug (where I link the telephone), do you think  the fax  works again?

Thanks

Good morning

Andrea  

[MKazi]

@andreagiossano

You're welcome Andrea. 🙂 

I'm afraid the fax won't work if you connect the fax cable behind the router near the VOIP plug.

Please find this detailed HP document explaining the steps to setup the fax. Hope this helps.

Take care!