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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-05-2024 12:03 PM

HP Recommended
Product: HP ENVY 6020e All-in-One Printer

Hello

What can I do when I select number +358 9 xxxx xxxx, the software puts unwanted number, changing it to +358 0 9 xxxx xxxx?

 

- Pete

Category:
1 person had the same question
1 REPLY 1

‎06-07-2024 01:43 PM

HP Recommended

Hi @Petri_K ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be gl ad to help you.

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

It sounds like you're experiencing a frustrating issue with your HP ENVY 6020e All-In-One Printer's mobile fax feature. Here are a few troubleshooting steps you can try to address this problem:

 

  • Check Software Settings: Ensure that the mobile fax app settings on your device are configured correctly. Look for any options related to formatting or adding prefixes to fax numbers and make sure they are set appropriately.
  • Update Firmware/Software: Ensure that your printer's firmware and the mobile fax app are up to date. Sometimes, software updates include bug fixes that can resolve issues like this.Update the firmware on an HP printer
  • Manual Entry: As a temporary workaround, try manually entering the fax number without using any shortcuts or auto-formatting features in the app. This might bypass the issue until a permanent solution is found.
  • Alternative Fax Methods: If all else fails, consider using alternative methods for faxing, such as sending faxes from a computer connected to the printer or using a traditional fax machine if available.

 

Refer to this document:  HP printers - Using Mobile Fax (HP Smart app)

HP printers - Improve fax quality

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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