Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
New member
1 0 0 0
Message 1 of 2
Flag Post


HP Recommended
ENVY 7645
macOS 10.13 High Sierra

The fax does not connect to the recipient! I upgraded my modem to run faster, not sure if that has anything to do with the problem. It just rings as if it should connect but never does. It`s connect to my Apple desktop. Printer, scanner etc works fine. On the ENVY 7645 I see on the screen Web Services Summary. It reads Email: Not Available, Status: Not Connected   Need help fast! Thanks

HP Support Agent
HP Support Agent
20,045 20,047 1,456 1,689
Message 2 of 2
Flag Post
HP Recommended


Welcome to the HP Support Community. I'd be happy to assist you.


Are you using a dedicated line or a shared line?


Let us run a fax test on the printer 

On the printer, go to Fax > tools > run fax test

Check the test report for errors.


To know how to setup fax, refer to this document.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation