Feature Unavailable.

[Bailey838]

Feature Unavailable. This feature is not supported by the selected printer. I used this feature about 3 weeks ago.

[VikramTheGreat]

Hi @Bailey838,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you're seeing the “Feature Unavailable” message on your HP OfficeJet Pro 9015 while using macOS 12 Monterey, and it worked just a few weeks ago, this could be a driver issue or glitch. Please try the steps shared below and let me know if this helps.

1. Use HP Smart’s Diagnose & Fix Tool

HP Smart for macOS includes a built-in tool to automatically detect and fix issues:

• Open the HP Smart app.
• In the top menu bar, click your printer’s name > Diagnose & Fix.
• Follow the on-screen instructions.

🔗for more help: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

2. Re-add the Printer Using AirPrint

Sometimes the printer driver may default to a limited version. To fix this:

1. Go to System Preferences > Printers & Scanners.
2. Select your printer and click the minus (-) button to remove it.
3. Click the plus (+) to add it again.
4. When it appears, make sure “Use: AirPrint” is selected (not “Secure AirPrint” or “Generic”).

3. Update HP Software

Make sure you have the latest HP drivers and software for macOS Monterey:

• Visit the HP OfficeJet Pro 9015 All-in-One Printer Software and Driver Downloads | HP® Support 
• Download and install the full-feature software for macOS 12.

4. Reset Printing System (if needed)

If the issue persists:

1. Go to System Preferences > Printers & Scanners.
2. Right-click (or Control-click) in the printer list and choose “Reset printing system…”.
3. Re-add your printer and try again.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat