Feature unavailable for scanning is back

[RoxyBaby]

Recently I had help because when I tried to scan something it started to display Feature Unavailable in my HP Smart app. I was able to get it fixed and scanned a few pages. A couple days later when I needed to scan something again, I again got the Feature Unavailable display instead. I tried everything exactly as last time, and I am still getting that display instead of letting me scan my papers. The last one that was unable to help me listed other things I think to try maybe, but I can't see those extra things in the conversation now. I really need help, I scan quite a bit and it's pretty important to get it going ASAP. Thanks everyone! 

[Raj_05]

Hi @RoxyBaby,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to have the scanning feature stop working again. Let’s try a few additional steps to resolve the issue.

Check Printer Connection:

• Ensure your HP DeskJet 4152e is properly connected to your network (Wi-Fi or wired) and that there are no connectivity issues.

Update or Reinstall HP Smart App:

• Make sure you have the latest version of the HP Smart app installed on your device. Sometimes updating the app can fix compatibility issues.
• If updating doesn’t help, try uninstalling and reinstalling the HP Smart app.

Check Printer Firmware:

• Verify if your printer’s firmware is up to date. You can check for updates via the HP Smart app or the HP website. Updating the firmware can resolve various issues.

Restart Devices:

• Power cycle both your printer and the device you’re using to scan. Turn off the printer, unplug it for about 60 seconds, then plug it back in and turn it on. Do the same for your computer or mobile device.

Printer Software:

• Ensure you have the correct and latest printer software installed on your computer. Visit the HP Support website to download and install the latest drivers for your printer model.

Check Printer Settings:

• Verify that the scanner settings in the HP Smart app are configured correctly and that the printer is set as the default scanner.

Printer Queue and Spooler:

• Check if there are any stuck print or scan jobs in the printer queue and clear them. On Windows, you can do this through the Devices and Printers section.

Scan from Another App:

• Try using a different scanning app or method to see if the issue persists. For example, use Windows Fax and Scan.

Factory Reset:

• As a last resort, consider performing a factory reset on your printer. This will reset all settings, so you’ll need to reconfigure your network and preferences.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[RoxyBaby]

Thank you so much for giving it a try to help me! Everything is tried and checked and still doesn't work, except for I cannot find where the scanner setting is in the HP Smart app, but it is the only printer I have loaded in the app. Besides that, the only other things is the factory reset. I appreciate you and all you do! 

Thanks, 

RoxyBaby 

[Raj_05]

Hi @RoxyBaby,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support 

[RoxyBaby]

Are you able to help me find the scanner settings in the HP app? Otherwise I'm all good. I appreciate your time. 

Thank you!

[RoxyBaby]

There is no kudos/thumbs up button anywhere, so 👍

[Raj_05]

Hi @RoxyBaby,

Thank you for the response, 

Steps to Access Scanner Settings in HP Smart App.

• Open the HP Smart app on your device (Windows, Mac, Android, or iOS).
• Log in to your HP account if prompted.
• On the Home screen, look for the Scan tile. If you don't see it, click the plus (+) icon to add your printer and ensure it's connected.
• Once the printer is connected, click the Scan button or tile.

A new window will open with options to adjust your scan settings, including.

• Source (e.g., Document Feeder, Flatbed).
• File Type (e.g., PDF, JPEG).
• Color Settings (Color, Grayscale).
• Resolution (DPI settings).

Adjust the settings according to your needs. If you're scanning a document, you can choose the document feeder or flatbed, and set the file format (PDF is standard for documents).

After adjusting the settings, hit Scan to begin scanning.

If you still see the "feature unavailable" message or are unable to access the settings, try the following.

• Restart the HP Smart app and your printer.
• Ensure your printer drivers are up to date.
• Re-add the printer in the HP Smart app by going to the printer settings and selecting "Forget this device," then re-adding it.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[RoxyBaby]

Everything is up to date, and it won't let me forget this printed in the app because I have my account under it. I tried just to add a printer, and this printer is not listed in their list of printers and my printer cannot be found. I went back to the main page and thought I'd just click the scan tile, and it worked! I hope it stays working!! Thank you! 

RoxyBaby 

[Raj_05 · Accepted solution]

Hi @RoxyBaby,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support