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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Elite Desk
Microsoft Windows 7 (64-bit)

When scanning from the feeder.   The scan is cut into two pages instead of one.  The feeder feeds the paper through ok just on the screen the page is split into two pages instead of one.  Thank you.

1 REPLY 1
HP Recommended

 

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues while scanning from ADF. Don't worry we'll work together to help you find a solution.

 

To provide you with an accurate solution, I'll need a few more details:

What is the product number of the printer? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you recently made any changes on the printer before the issue started?

Are you able to make a copy from the ADF? What happens when you try to make a blank copy from ADF

If it does, what happens when you try to scan using the ADF? Do you get an error? Do the wheels just spin? 

Have you tried to update the printer firmware?

 

Could you please respond to this post with the details as this will help me in further assisting you.

Eagerly waiting for your response!

Regards,

Jeet_Singh
I am an HP Employee

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