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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-08-2021 10:45 AM

HP Recommended
Product: HP OfficeJet Pro 8025
Operating System: Microsoft Windows 10 (32-bit)

Scanner refuses to acknowledge there is paper in the feeder tray.   Using scan to email function, it pings to say document is loaded but then scans the flatbed.  If I use the app and it is set to feeder tray, it still ignores me and scans the flat bed.  How can I resolve this issue?!  

Category:
1 REPLY 1

‎04-11-2021 11:56 PM - edited ‎04-11-2021 11:57 PM

HP Recommended

@coleput

 

Welcome to HP Support Community


May I know which App are you using for scanning?

 

Are you using the HP Smart App or the HP Printer Assistance Software?

 

Please try these steps

 

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Next update the Firmware https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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