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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-29-2023 02:55 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 11

Recently purchased a new printer/scanner (HP Office Jet Pro 6978) but can't find the scanning app. Printing is good. How do I scan documents?

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1 REPLY 1

‎01-29-2023 03:04 PM

HP Recommended

You can use the HP Smart app, HP Scan and Capture app, or the built-in scanning feature in Windows Fax and Scan to scan documents from your HP OfficeJet Pro 6978 printer. The HP Smart app is available for download from the Microsoft Store, and the HP Scan and Capture app can be downloaded from the Microsoft website. The Windows Fax and Scan feature is included in Microsoft Windows and can be found in the Start menu.

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