Flashing Scanner

[MrB369]

Following on from my “Ticking Clock” printer. The flatbed scanner in my new HP 7224e flashes repeatedly when not in use. My wife used the scanner in our old HP 5546 regularly, which didn’t flash when idle, but the rhythmic flashing of the new flatbed scanner triggered an epileptic seizure the first time she tried to use it. I think I’ll be returning this HP7224e to Curry’s. 

[Raj_05]

Hi @MrB369,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[MrB369]

Serial number is: TH43JCY18S It’s a 7224e. 

[Raj_05]

Hi @MrB369,

Thank you for your response, 

I'm sorry to hear about the issue with your HP Envy Inspire 7224e printer's scanner. It's understandable that a flashing light could be a problem.

Here are a few steps you can take to address the flashing scanner issue.

• Check for Updates: Make sure your printer's firmware is up to date. You can check for updates using the HP Smart app or on the HP website. Sometimes, HP releases updates that fix known issues.
• Power Settings: Look for any settings related to power-saving modes or scanner idle behavior. Some printers allow you to adjust how they behave when not in use. This may be available in the printer's menu or through the HP Smart app.
• Alternative Use: If it's safe to do so, consider using the printer's scanning function with the lid closed or using a different light source (e.g., using a blanket to cover the printer while in use) to minimize exposure to the flashing lights.
• Environmental Adjustments: Ensure that the printer is in a location where the flashing light isn't directly visible to anyone who might be sensitive to it. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support

[MrB369]

There are NO settings that modify this behaviour in any of the menus. It is foolish to suggest covering the printer with a blanket. To use the scanner the lid has to be lifted, which instantly exposes the flashing light, which induced my wife's seizure. Neither my previous product, an HP 5546 device, nor my other office printer, an HP 7830,  behave in this way. I WILL be returning the new HP 7224e printer to the retailer for either a repair, replacement or a refund. This "conversation" process is supposed to be with professionals, offering sensible practical solutions. You need to re-examine your procedures, or use more qualified personnel.

[Raj_05]

Hi @MrB369,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support