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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎04-08-2019 01:42 AM

HP Recommended
Product: HP Officejet 4658
Operating System: Microsoft Windows 10 (64-bit)

I used to feed multi pages in to my scanner and send to my computer as a single PDF file that contained many pages. 

 

A few weeks back this option on the printer / scanner simply disappeared !!!

 

Ive restored factory settings, removed and reinstalled the device from my computer but can’t find a way to bring the multi feed scan and PDF send capability back.

 

Looking for ideas. Thanks, Mark

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-09-2019 06:43 AM

HP Recommended

@MarkLawson46

 

Welcome to the HP Support Community.

 

Save multiple pages or photos into one PDF file using HP Scan. You must have Adobe Reader software installed on the computer. Go to Get Adobe Reader to install the software.

NOTE: 

HP Scan does not support adding multiple JPEG, PNG, or TIFF photos into a single file. You must save photos in PDF format to save them all in one file.

  1. Check the following requirements for multi-page scanning into one PDF file:

    • To save multiple photos into one file, you must use the PDF document-related shortcuts.

    • Use a resolution setting of 300 DPI or lower.

  2. Search Windows for HP, and then select your printer.

    HP Printer Assistant opens.

  3. Click Scan, and then click Scan a Document or Photo.

    HP Scan opens.

  4. In HP Scan, select the Save as PDF or Document to File shortcut.

    • If scanned multiple pages from the ADFyou , click Save. All pages save into a single file.

    • If you scanned from the scanner glass, load the next page or photo on the glass. Click the plus button  or  in the HP Scan preview window to scan the next item. Repeat this step until all pages or photos are scanned, and then click Save.

  5. Select PDF in the Save as type menu.

  6. Change the file name and the folder you want to save the scan to, and then click Save.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-09-2019 06:43 AM

HP Recommended

@MarkLawson46

 

Welcome to the HP Support Community.

 

Save multiple pages or photos into one PDF file using HP Scan. You must have Adobe Reader software installed on the computer. Go to Get Adobe Reader to install the software.

NOTE: 

HP Scan does not support adding multiple JPEG, PNG, or TIFF photos into a single file. You must save photos in PDF format to save them all in one file.

  1. Check the following requirements for multi-page scanning into one PDF file:

    • To save multiple photos into one file, you must use the PDF document-related shortcuts.

    • Use a resolution setting of 300 DPI or lower.

  2. Search Windows for HP, and then select your printer.

    HP Printer Assistant opens.

  3. Click Scan, and then click Scan a Document or Photo.

    HP Scan opens.

  4. In HP Scan, select the Save as PDF or Document to File shortcut.

    • If scanned multiple pages from the ADFyou , click Save. All pages save into a single file.

    • If you scanned from the scanner glass, load the next page or photo on the glass. Click the plus button  or  in the HP Scan preview window to scan the next item. Repeat this step until all pages or photos are scanned, and then click Save.

  5. Select PDF in the Save as type menu.

  6. Change the file name and the folder you want to save the scan to, and then click Save.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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