Frozen touch screen file a complaint

[MauiLife]

On 9/14 my HP OfficeJet 9018 (Costco) All in One printer's printer head failed and after the HP support technician verified my printer needed to be replaced ( Still under Warranty). To my surprise, he told me a replacement would be sent out and arrive by 9/15, which is great seeing I live on Maui HI. As per the tech the replacement arrived the very next day, while the replacement was a refurbished 9015 all in one printer. I was happy to have a printer, then our nightmare began, I ran into instant ink issues, so I called Instant Ink support on 9/16. Who told me that I needed a combo kit, and I advised the tech I was told to safe the ink from my old 9018 and just use them in the replacement printer, which did not come with printer ink. The instant ink tech, said that would not work and they would send me a combo kit, which would take about 3 days to arrive. Once I received the combo kit o 9/20, I again ran into instant ink issues and called their tech support. The instant ink tech was able to help with the printer ink, but then the printer touch screen froze and would not show the normal home screen. I was told there was a fix, and to merely keep the printer connected to the internet and wait two days. I waited the two days and the touch screen was still frozen. I called the HP printer tech support on 9/22. The tech was not able to resolve the issue and said they can send out another printer. I then told fine but I would like a new printer opposed to a refurbished since the first replacement they sent me didn't work. I was told they would escalate my issue and I would receive a call call from claim support within 24-48 hours. It's now 9/30, and I have called HP support daily to advise them no one has called me back regarding my claim, my claim has been escalated three time and still no call back. Who can I contact to file a complaint. It's ridiculous that we have to wait 15 days to get our printer which was still under warranty replaced. 

Frustrated Islander

[Betty0610]

@MauiLife

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