Full Duplex Scanning no longer available HP Smart using ADF

[John8020]

Hi I own an HP OfficeJet Pro 8028e and using it with a Mac mini M1 2020 running Ventura 13.5.2.  I used to be able to use full duplex scanning with the document feeder but that functionality is no longer an option after the recent update of the HP Smart application. Manually scanning a multiple page document becomes very time consuming and ineficient. Please help.

[sandytechy20]

@John8020 

Welcome to the HP support community.

I understand that you are not getting the duplex option in the HP Smart app, I am glad to assist you.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Uninstall and reinstall the HP Smart app

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[John8020]

Hi,

I checked and the printer firmware is up to date. The HP Smart app auto updated last night to version 16.5.1. I tried scanning a double sided document from the feeder and there still is no option that allows me to select that the document is double sided and enable duplex scanning.

Please help. 

[sandytechy20]

@John8020 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[John8020]

Hi Sandytechy20,

I contacted support via chat but the Level 1 support was not able to resolve the issue. I asked for the issue to be escalated to Level 2 and have not been contacted even though I was told someone would call me within 48 hours. Please help.  

[30YearFan]

Those recommendations do not work. 

The Software no longer has a Duplex Scanning option?

It was there in all previous versions, and is clearly available on the printer. The lack of duplex scanning to the computer is a major feature removal!!!!

[A_Gayathri]

@30YearFan ,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!