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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-13-2022 01:24 PM

HP Recommended
Operating System: Microsoft Windows 11

HP479DWF

2. Operating System installed (if applicable)
Windows 11
3. Error message (if any)

"Scan to computer" works great, except that it always saves as a JPG file. I scoured the boards to try to find how to change this. What I found suggested I should go to the built-in web server, find the settings for "Scan to Computer", and change them. When I did, however, all I see is this message:

 

"You cannot use this function because it has been disabled. For more information, contact the person who set up the printer."

 

There are two problems:

a. This function is not disabled, it works fine, except for the file format; and

b. I am the person who setup the printer; I contacted me, but me doesn't know what this means or how to fix it. 

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