Green scanner light/beam constantly blinking.

[Qeepy]

Literally just bought this today, setup was a nightmare but got it working eventually. 

Now I can scan using my phone, but I can't scan using my pc since it says there's a scanner problem, and the green laser beam/light is blinking like a disco light all the time.

[praveen196]

@Qeepy Welcome to HP Community!

I understand that the Green scanner light/beam constantly blinking.

Please refer to the below link.

https://support.hp.com/in-en/document/c06570371

I would suggets you conatct our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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