Grey/Black shade over a portion of the scan.

[Ayubedi]

I have a HP Deskjet 1050 printer. When I scan a document theres a portion on which theres a grey/black shade over. I have done a hard reset and also cleaned the scan bed properly and thoroughly but no luck. While printing a normal document theres no problem but only when I am scanning and copying this grey shade is present. Other printers I own do fine while scanning. Only this printer is giving me this issue. I have attached a picture below of the shade when nothing is placed on the scan bed.

[Rainbow23]

Hi @Ayubedi,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing scan quality issues with your HP Deskjet 1050 All-in-One Printer.​​​​

This issue could occur if the scanner glass is dusty or the scanner bulb could be defective.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link: Fixing Scan Quality Issues

Let me know how this works.
 

You have a good day ahead.
 

[Ayubedi]

It didnt help. As I said I cleaned it already thoroughly and also hard reset my printer earlier. I dont know what else to do.

[Rainbow23]

Hi @Ayubedi,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue has not resolved after following the steps mentioned in the previous interaction.

This could be a hardware issue with the unit.

Hence, please contact HP phone support from this link: www.hp.com/contacthp

You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.

You have a good day ahead.