HOW DO I RECEIVE FAX WHEN USING THE MOBILE FAX FOR 9025E

[Rhonda342]

HOW DO I RECEIVE FAX WHEN USING THE MOBILE FAX ON THE HP APP. I DO NOT HAVE A FAX LINE.  WHAT NUMBER DO I GIVE SOMEONE HWEN THEY ARE TRYING TO FAX ME DOCUEMENTS AND IS THERE ANY DRIVERS TO INSTALL. I CAN FAX OUT BUT I NEED TO ALSO RECIEVE FAX IN

[Max3Aj]

@Rhonda342, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
To receive faxes using HP Mobile Fax on your HP OfficeJet Pro 9025e, it's important to note that HP Mobile Fax is outgoing only. This means that while you can send faxes through the HP Smart app, you cannot receive faxes directly to the app or your printer, as there is no fax number assigned through HP Mobile Fax.

Options to Receive Faxes Without a Fax Line

If you want to receive faxes digitally without a traditional fax line, here are your best options:

1. Use an Online Fax Service

These services provide you with a dedicated fax number (often toll-free or local) and allow you to receive faxes via email or their mobile/web app. 

These services typically offer:

• A dedicated fax number
• The ability to receive and send faxes
• Options to store and manage your faxes online

2. Traditional Fax Line

If you're open to it, you can use your printer’s built-in fax feature by connecting it to a landline or VoIP fax line. The HP OfficeJet Pro 9025e supports standard faxing with a phone line.

If receiving faxes is essential, consider signing up with a third-party online fax provider that gives you a dedicated fax number.

Alternatively, set up a phone line and use your printer's built-in fax capabilities.

I hope this helps. 

Take care and have a good day. 

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Max3Aj

HP Support