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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (64-bit)

I have a HP Deskjet F340 all-in-one printer; have a new laptop with WINDOWS 10.  I am able to print but scan does not work.  Any input is appreciated.

I've been going in circles with HP online help, but for some reason it will NOT install the drivers needed for the scan option.  HELP

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