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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-01-2019 06:33 PM

HP Recommended
Product: HP Deskjet 3510
Operating System: Microsoft Windows 10 (64-bit)

My HP Deskjet 3510 isn't Scanning, it was working fine, it Prints fine; it keeps telling me to "Turn Off and Turn Back On" and that doesn't fix it, neither does HP Print & Scan Doctor. PLEASE HELP! Thanks!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-05-2019 03:20 AM

HP Recommended

I recommend you to contact the HP Support Team as this could be a hardware issue.

 

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

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6 REPLIES 6

‎05-02-2019 11:06 AM

HP Recommended

@JokerJoeK

 

Welcome to the HP Support Community.

 

Are you able to make a copy? How is the Printer connected to the Computer?

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

 

Try using the HP Smart App for scanning: https://support.hp.com/in-en/document/c04675142

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎05-03-2019 08:52 AM

HP Recommended

Hi, Thanks for the Help!

 

No, it will not make Copies. It is connected by USB to computer.

Was this reply helpful? Yes No

‎05-03-2019 09:02 AM

HP Recommended

Try using the HP Smart App for scanning: https://support.hp.com/in-en/document/c04675142

 

 

The same problem when trying to use the HP Smart App.

Was this reply helpful? Yes No

‎05-05-2019 03:20 AM

HP Recommended

I recommend you to contact the HP Support Team as this could be a hardware issue.

 

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎05-05-2019 09:29 AM

HP Recommended

Ok, I'll contact HP.   Thanks

Was this reply helpful? Yes No

‎05-05-2019 09:51 AM

HP Recommended

I Uninstalled the HP 3510 Printer Software and Installed it again; Still a problem, it says "Scanner Communication Cannot Be Established".

Yes everything is connected.

It worked fine since I got it a couple years ago, then a few days back I tried to Scan a Document and it wouldn't work. ???

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