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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎06-22-2024 08:36 AM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer
Operating System: Microsoft Windows 11

hp3830 will print but not scan

Error  says scanner not found

Category:
1 REPLY 1

‎06-22-2024 08:59 AM

HP Recommended

You need to install the full feature software

 

Full feature software 3830 December 2023

 

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

BeemerBiker_0-1719068301335.png

 



If HP scan is not present then use HP Smart.
get HP Smart from the microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.

-----in case you need more info----


Click here for network setup using HP Smart but in a different language

You may need to reset the printer: video here
Applies to HP OfficeJET 3831, 3832, 3833, 3834, 3835 All-In-One Printer & HP DeskJet Ink Advantage 3835, 3836, 3838 All-In-One Printer & HP DeskJet Ink Advantage Ultra 5738, 5739

WiFi setup to router: video here and applies to the above also


For WiFi direct setup click here.
This is useful if there is no modem


Manual 3830


Full feature software 3830 December 2023


Printer Reference 3830

Please let me know if this works

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my testing
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