HP 4303 Quick Set type - Network Folder not working

[TheUsername]

Hi,

I'm having an issue regarding the setting up of Network Folder type in Quick Set for scanning in HP 4303dw Printer.

Under the Quick Sets Setup my Administrator credentials is not working. Please see image below.

Sign in Method is - Use the following credentials.

My questions is why is it not working and what credentials should I use, my local account or domain account??

[TheHelper0007]

Hi @TheUsername,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you're having trouble setting up the Network Folder in Quick Set on your HP 4303dw printer. Let’s try to figure this out!

A few questions to help narrow down the issue:

• Are you using a local account or a domain account for authentication?
• Have these credentials worked before, or is this the first time setting it up?
• Have there been any recent changes to your network or account permissions?
• Can you access the network folder manually from your computer using the same credentials?

Let me know, and we’ll take it from there! 😊

Take care and have a good day.

Regards,

[asdfjkl1111213]

For additional information we have 3 HP 4303dw connected to the network. One of it is already working ( network folder for scanning ). And the shared folder is in NAS.

1. Are you using a local account or a domain account for authentication?

Answer: Sorry, I provided you with wrong info. I'm using the credential of the Printer ( username and password )

2. Have these credentials worked before, or is this the first time setting it up?

Answer: Yes

3. Have there been any recent changes to your network or account permissions

Answer: No

4. Can you access the network folder manually from your computer using the same credentials?
Answer: No, this credential is from the printer.

[VikramTheGreat]

Hi @TheUsername,

The HP DeskJet 4303 is a basic printer that does not support network folder (SMB) scanning on domain networks.

Printer Limitation:

• The HP DeskJet 4303 does not support direct scanning to network folders via SMB. You may need to use HP Smart or Windows Scan instead.

Domain Network Restrictions:

• If the printer is on a domain network, there may be security policies blocking it from accessing shared folders.
• Ask your IT admin if printer access to network folders is allowed.
   

 I hope this helps.
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[asdfjkl1111213]

Thank you for the answer, but my printer is not an inkjet its a Laser jet and the model is - HP color LaserJet pro MFP 4303 and it does support Network Scan, please see my first post there's a screenshot for your reference.