HP 4630 will print from computer, will not scan and will not copy

[rhallsmith12]

I can print from my computer. I cannot scan as it gives me an error that the printer is busy. I try to check and update drivers and the scan fails. I cannot copy using the copy button. It gives a chime ding and does not even start the process. I did a power drain on the printer as I found in a couple of comments. I have used another power outlet. None of the solutions I have tried work. The printer still has the same issue. I have tried uninstalling the printer and reinstalling it. Nothing has fixed the copy or scan issue with this printer. It is a quirky printer that even prints twice if you do not stop it after it has successfully printed. It is very slow. 

[TEJ1602]

@rhallsmith12, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

There might be a hardware-related issue such as a scanner mechanism jam or calibration issue, low scanner bulb temperature, or an internal or external electrical problem. The issue is not related to network or USB connection issues.

1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.

3. Reconnect the power cord to the printer, and then try making a copy.

   • If the error still displays, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

   • If the error still displays with a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, service the printer.

Try scanning.

Refer to the document HP Printers - Resolving Copy Problems for additional help.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[rhallsmith12]

Unfortunately, I have already tried this twice. I have also tried updating the firmware on my printer and it says that it is up to date. I tried unplugging it again today following these directions. Now I have a totally different error that has to do with my print cartridge. The printer cartridge is moving, but I am seeing error code OXC4EB827F HWLMICCI2 C. I have not recently changed the print cartridge. It was printing fine from my computer yesterday. All I did was try unplugging it again today as you mentioned and now it will not work. You have no idea how frustrated I am with this printer right now. 

[TEJ1602]

@rhallsmith12

This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!