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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-18-2021 02:49 PM

HP Recommended
Product: Model HP 4635
Operating System: macOS 10.14 Mojave

Suddenly I cannot scan on Model HP 4635 printer using Mac OS 10.14.6 Mojave. Error message says computer not connected. Print function works. Please help soonest

1 person had the same question
3 REPLIES 3

‎07-27-2021 02:26 PM

HP Recommended

@venny

 

Welcome to the HP support community.

 

Which application are you using to scan?

Sandytechy20
I am an HP Employee

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‎07-28-2021 10:37 AM

HP Recommended

I am now using HP Smart. Previously the scan option was on the printer icon on my Apple MacBook Air printer icon. The scan option has mysteriously disappeared more than once from my dock. I certainly can use your help.

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‎08-13-2021 04:55 AM

HP Recommended

@venny

 

I understand that you are not getting the scan option on the HP Smart app.

 

Uninstall and reinstall the HP Smart app to fix the issue:-

Here are the steps to uninstall:-

Delete from /Users/Username/Library/Application Support/HP Smart. Then delete HP Smart from the Applications folder and reinstall from the Mac App Store.

 

Download and install the HP Smart app from this link:- Click here

 

Update the Mac.

  1. From the Apple menu in the corner of your screen, choose System Preferences.
  2. Click Software Update.
  3. Click Update Now or Upgrade Now: Update Now installs the latest updates for the currently installed version.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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