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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-18-2016 06:05 AM

HP Recommended
Product: HP 5610 officejet
Operating System: Microsoft Windows 10 (64-bit)

 

With my HP 5610 Officejet installed under windows 7, I could directly scan documents to PDF format. Now I have the HP 5610 Officejet installed under Windows 10 but I can only scan to  BMP, JPG, PNG of TIF format. No option for PDF format

 I have installed the latest HP driver for my printer/scanner from the HP site ( AIO_CDB_NonNet_Full_WIN_WW_140_408-4.exe) 

How can I scan directly to PDF format from the HP 5610 Officejet printer/scanner?

 

Henk

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-18-2016 08:59 AM

HP Recommended

Hi,

Thanks for using the HP forum.  Can you try this alternative solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

There should be a Scan to PDF feature.

Let us know if that works.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎06-18-2016 08:59 AM

HP Recommended

Hi,

Thanks for using the HP forum.  Can you try this alternative solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

There should be a Scan to PDF feature.

Let us know if that works.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎06-18-2016 11:44 AM

HP Recommended

 

Thanks very much for your prompt answer to my question for scanning.  Your suggested solution works perfectly for scanning to PDF format for my HP scanner Officejet 5610.

Once more. Thank you very much.

 

Henk

Was this reply helpful? Yes No

‎06-18-2016 07:38 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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