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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎04-05-2023 07:11 AM

HP Recommended
Product: HP Photosmart 6520 e-All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Don't think I've done anything different to cause this. Went to use my HP photosmart 6520 and from both the printer itself and remotely from computer, it will not scan or copy. It is happy to print so wifi works okay. it does say on the printer screen that it cannot connect to the server. However, since it won't copy or scan at all, it seems to me that it's a fault with the machine?

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