HP 6830 Scan Issues

[LoriSa]

I just bought my 6830 and it prints fine.  I just tried to scan for the first time (to computer) and got an error:

One of these problems has occurred:

The connection to the computer has been lost.  (Prints fine so no)

The scan application on the computer is currently in use (Don't think so)

An OCR application is not installed on the computer.  (Don't know what this is)

I had an HP Officejet previously and it scanned fine.  Do I need a new OCR application?  If so, where do I get it?

Thanks for your help!
Lori

[greenturtle · Accepted solution]

Hi,

Thanks for using the forum.  Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[LoriSa]

Thanks, GreenTurtle!   The startup disc wasn't included with my printer.  I downloaded drivers but guess I needed something more.  Thanks so much for your help!

[flhartman]

I have had the same problem.  I've downloaded the software and have to run the "fix" often, about 1 out of 3 times when I begin to scan.  Don't understand?  I've keep up to date with all the updates so that isn't the problem.

Why do I need to continue to "turn on" or "fix" the scan connection to the printer?

[greenturtle]

Hi @LoriSa,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[greenturtle]

Hi @flhartman

Thanks for using the HP Forums.

How is your printer connected?

Thanks.

[flhartman]

I'm connect thru Wireless; note that I don't have any issues printing only scanning.

[greenturtle]

Hi @flhartman

Have you installed the FULL feature software?

if you have not, the following resource will help you

HP Printer Install Wizard for Windows
http://ftp.hp.com/pub/softlib/software13/COL50403/mp-150580-2/hppiw.exe

Alternatively, if you only need scan, you can try this solution:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

[flhartman]

It appears to have solved it right now.  I'll let you know if the problem happens again, has it has in the past.  Thanks for your help.

[greenturtle]

Hi @flhartman,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!