HP 6830 Scan Issues

[flhartman]

Well the issue is back again this morning.  What happens is that I'm connected to the computer fine but my options for scanning are not complete, I don't have a way to scan multiple pages.  Normally the first option under Scan/Computer is my Computer name; when I select this I can then choose the output format, ie pdf, which then allows me to scan multiple pages in one document. 

When I have this issue I open the scan fix and run that and it takes care of the problem and then it's good while I continue to scan.  But unfortunately when I start the process the next day I have to run the program again.  Not the end of the world, but rather annoying.

Appreciate any further thoughts.

[greenturtle]

Hi @flhartman

Thanks for your feedback.

Seems that you are trying to Scan to Computer using the Automatic Document Feeder with multiple pages?

Can you try this:

1. Start the scan from your Computer software

2. Select Save as PDF, make sure that the source is "Use document if loaded" Example shown.

3. Start the scan and save the document.

4. Try to scan from the Printer to the Computer now using the ADF.  It should scan mulltiple pages and you should be able to save as a document.

Note that the Scan to Computer ARE taking the settings from the Software scan.

Some scanning resources for you:

Scanning for Dummies

Hope that helps!

[flhartman]

Good news I've solved the problem.  The reason I had to run the fix everytime I started was because the ScanToPCActivationApp was Disabled in the Startup.  The fix was to open Task Manager/Start UP and then Enable this app.  All set!!  Hopefully this information will help someone else.

[greenturtle]

Hi @flhartman,

Glad to hear that your issue is resolved and all is working well now.

Thanks for sharing what went wrong and how your resolve it.

Have a nice day!

[flhartman]

Lori,

I've had similar problems, one thing that I found to be an issue was with my Startup.  If you go to your Task Manager/Start Up tab you will want to ensure that the Scan to Computer is "Enabled". 

For some reason mine was set to "Disabled", once I made this change it eliminated the problem.

Initially I also ran the Scan Doctor several times and it did find some updates, so I try to run that periodically just to make sure everything is up to date.

Hope this helps.

From a previously frustrated user, now a "happy camper", Lisa