HP 6960 Pro

[stu58]

My HP OfficeJet Pro 6960 does not scan. I uninstalled and reinstalled the software. I  ran the HP Print and Scan Doctor and it stopped at the "Test Scan" function. When I click on the Printer's icon on my desktop the scan dialog window does not open.

[Betty0610]

@stu58

Welcome to the HP Support Community.

I'd be happy to help.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day! 

[stu58]

Thanks for writing. I tried this and it did not help. What did help was that Microsoft did a Windows update, and in the first stage it said "Cleaning Up Windows" and then it worked.

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Thanks!

Have a nice day and stay safe!:)