HP 6968 is scanning everything legal sized. How do I change it?

[ADyerHomes]

Recently my scanner scans everything legal sized leaving a blank white spot at the bottom of the page. I don't see any way to change it in settings on the 6968's screen.

[Jay_G24]

Hi @ADyerHomes,

I'd like to help!

I understand that the printer scans in legal size.

To assist better -

Are you trying to scan from HP Smart or HP Scan or Image capture?

Meanwhile, you may try the steps -

Scan documents and photos from the printer, capture items with the computer camera, or use the scan tools with files saved on the computer.

1. Click the Scan tile on the HP Smart app home screen.

2. If a Get Started screen opens, click Get Started.

   NOTE: 

   The Get Started screen displays when you select Scanner, Import, or Camera for the first time.

3. Select an option from the top menu bar.

   • Scanner: Place the original on the printer scanner glass or into the automatic document feeder (ADF). Select scan job type, size, color, and resolution settings, and then click Scan in the lower right corner.

   • Import: Select photos saved on your computer to apply a boundary, and then use the settings to edit, print, and share.

   • Camera: Uses the computer camera or a webcam to capture, edit, and print or share a photo or document.

   

4. From the Scan window, change settings, such as source, presets (document or photo type), page size or scan area, output type, and resolution to match the scan job.

5. Select the Auto Enhancements icon  to toggle the enhancement features on or off.

   • Auto-Enhancements: Automatically brightens colors and sharpens image contrast.

   • Auto-Orientation: Automatically rotates images to their correct orientation.

6. Click Scan.

   A preview of the scan displays.

7. If the Detect Edges window opens, adjust the boundaries by clicking and dragging the blue dots, and then click Apply.

8. Select from the following options and settings in the Preview window.

   • Add another page by clicking + Add.

   • Drag and drop the images to reorder multi-page scans.

   • Click the Menu  icon to edit, replace, or delete the scanned items.

   • Click the Rotate  icon to rotate the item.

   • Select the file type, either Basic PDF to save as a single file or Image to save the scans separately.

9. In the Edit window, adjust or enhance the file by cropping, changing the color, rotating, or adding filters and text, and then click Done.

   

10. Select an option to save, print, share, or fax the scan file.

    • Print: Send the scan to the printer.

    • Save: The default save location for scanned documents is the Documents folder and the Pictures library for scanned photos. Save the scan in the default location or browse to a different folder.

    • Share: Send the scan in an email, share via social media accounts such as Twitter, Facebook, or Instagram, or save the scan in a cloud storage account, such as Box or OneDrive. You can also look for other apps in the Windows or Mac store.

    • Shortcuts: Create or use an existing shortcut for printing, emailing, or saving scanned files to cloud accounts.

    • Fax: Send the scan via fax.

    

11. After saving the scan, click OK, and then click the Back button to return to the Home screen.

You may refer to -How to scan with an HP printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[ADyerHomes]

HP Smart does not recognize my printer - it says "printer offline" - Easy Scan has no issue finding the printer (they were both  on my laptop at the same time)

I deleted Smart and reinstalled HP Easy Scan and it worked fine.

Then HP Smart loaded itself back up somehow during an update.

I just deleted Smart again, but Easy Scan is still scanning legal size - so it leaves a 3" blank spot at the bottom of the PDF.

[Jay_G24]

Try and uninstall HP Easy Start and reinstall it-

To uninstall HP Easy Start-go to menu and choose HP Easy Start>Uninstall HP Software

And reinstall it from here-https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-6960-all-in-one-printer-series/828... (under the software utility tab)

Keep me posted with the results!

[ADyerHomes]

I'm using a mac - you provided PC directions, but I'll try to uninstall everything and start over

[Jay_G24 · Accepted solution]

Here are the steps to uninstall HP Easy Start-

To uninstall HP Easy Start-go to menu and choose HP Easy Start>Uninstall HP Software

And reinstall it from here-https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-6960-all-in-one-printer-series/828... (under the software utility tab)

Keep me posted with the results!

[ADyerHomes]

The problem seems to be resolved and HP smart is now working

Thank you

[Jay_G24]

That's great! Happy to hear that.

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!