HP 6978 HP App Link Error

[EyeCandy2018]

I'm getting the following error when using the scan function "There was a problem loading your HP App task".  I have rebooted my computer and shut down the printer and restarted it and the error still persis.

Can someone tell me how to resolve this issue. 

[The_Fossette · Accepted solution]

@EyeCandy2018,

Welcome to the HP Support Community!

Are you able to make a copy?

I recommend you root uninstall the printer and then reinstall it and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

If you continue facing the issue, the HP Print and Scan Doctor might get this sorted out

Please download and run the HP Print And Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Scanning 

Alternately, I recommend you try using the scan and capture and check if it helps. Please refer to the below link to know more about HP scan and capture.

https://support.hp.com/in-en/document/c04675206

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[EyeCandy2018]

thanks for responding.  I did uninstall the drivers and ran the doc repair.  I am now able to scan my documents again.

[The_Fossette]

@EyeCandy2018,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Good day!